Spectrum Community Services cares about meeting the needs of our consumers and their families. We hold regular meetings with families and guardians of our consumers in order to hear their opinions and understand their needs. Consumers participate in house meetings to plan activities, discuss rules and to express ideas and opinions about the functioning of the house. We regularly survey our consumers and guardians and are proud that 99% report being satisfied or very satisfied with the services we provide.

Spectrum Community has a formal Continuous Quality Improvement Plan that is reviewed quarterly and annually.  There are three categories focus: Person Served, Employees and Operations.

Under each of these categories are goals and objectives that are region specific.  The plan is analyzed annually to look for trends and improve-ment services. Any goals or objectives not met are analyzed to determine the barriers from preventing success and to look at what needs to happen to

address this in the next year. Many improvements have occurred with this process and has helped to focus employees on the direction of the agency and the services that are provided to the consumers.

Spectrum Community works under a five year Strategic Plan.  There are four key goals of focus: Provider of Choice, Employer of Choice, Create and Deliver Innovative Services and To Be Fiscally Sound.  This plan has helped the agency focus on our mission and future directions