♦♦We are a child welfare, family preservation and mental health human services organization♦♦

Spectrum Community Services
An Affiliate of Spectrum Human Services, Inc.

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Spectrum Community Services cares about meeting the needs of individuals and their families. We hold regular meetings with families and guardians of the individuals in order to hear their opinions and understand their needs. Consumers participate in house meetings to plan activities, discuss rules and to express ideas and opinions about the functioning of the house. We regularly survey our consumers and guardians and are proud that 96% report being satisfied or very satisfied with the services provided.

Spectrum Community Services has a formal Continuous Quality Improvement Plan that is reviewed by the Board of Directors and all employees quarterly and annually. There are three categories of focus: Person Served, Employees and Operations. Click here to read the 2010 CQI Report.

Under each of these categories, the agency has identified goals and objectives that are region specific. The plan is analyzed annually to look for trends and improvement services. Any goals or objectives not met are analyzed to determine the barriers from preventing success and to look at what needs to happen to address this in the next year. Many improvements have occurred with this process and has helped to focus employees on the direction of the agency and the services that are provided to the consumers.

Spectrum Community Services works under a five year Strategic Plan. There are four key goals of focus: Provider of Choice, Employer of Choice, Create and Deliver Innovative Services and To Be Fiscally Sound. This plan has helped the agency focus on our mission and future directions. Click here to read the 2010 Annual Report.