Continuous Quality Improvement and program management is an integrated program function at Spectrum. Our commitment to provide exceptional services is promised not only to our clients, but also to our staff, volunteers, supporters and stakeholders. We truly believe that in order for those we serve to reach their highest potential, our services must meet or exceed national standards for quality and best practice. Our supporters
and stakeholders must feel comfortable in our ability to manage funds and fulfill obligations and expectations.
The basic concept underlying our continuous quali-ty improvement process is that clients, staff, volunteers, supporters and stakeholders can expect a consistently high level of quality from our services. It also assures that when inconsistencies exist, each will be reviewed and corrected, with measures taken to prevent recurrence.
Applying the principles of continuous quality improvement to everything we do ensures that we deliver high quality services that provide functional, positive outcomes for the children, adults and families that we serve. This process confirms that all the programs and services reflect the standards and expectations of leaders in the human services field, the Council on Accreditation (COA), the Commission on Accreditation of Rehabilitation Facilities (CARF), the Michigan Department of Human Services and the Department of Community Health, Wayne County Children and Family Services (CAFS) and especially the expectations of Spectrum Human Services leadership, Board of Directors and the families and communities we serve.